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Privacy Policy

1. Who we are

Addison Mining Services Ltd (“AMS”, “we”, “our” or “us”) is responsible for the personal information covered by this policy and acts as its data controller.

This policy explains how we collect and use personal information when you visit our website, contact us or enquire about our services.

Company number: 08883789
Registered office: 110 Brooker Road, Waltham Abbey, England, EN9 1JH
Email: info@addisonminingservices.com
Website: https://www.addisonminingservices.com/

2. Information we collect

We collect information you provide when you complete our contact form, email us or otherwise communicate with us. This may include:

  • Your name, company name and job title.

  • Your email address and telephone number.

  • How you heard about AMS.

  • Your enquiry, correspondence and any information you choose to send us.

  • Your communication preferences and any consent you provide.

When you visit our website, technical information may also be collected, including your IP address, browser and device information, pages visited and dates and times of access. The information collected depends on the website features you use and your cookie choices.

Please avoid including sensitive personal information in your enquiry unless we specifically request it.

3. How we use your information

We use personal information for the following purposes and lawful bases.

Responding to enquiries and managing business relationships

We rely on our legitimate interests in responding to enquiries, communicating with business contacts and managing our consultancy business.

Where you enquire about entering into a contract with us personally, we may process information to take steps at your request before entering into that contract.

Providing and administering our services

Where you are personally a party to a contract with us, we process information where necessary to perform that contract.

Where you represent a client organisation, we rely on our legitimate interests in delivering services to that organisation and communicating with its representatives.

Operating and protecting our website

We rely on our legitimate interests in maintaining a secure, reliable website, preventing misuse and resolving technical problems.

Where consent is required for cookies or similar technologies, we obtain it before using those technologies.

Sending newsletters and promotional emails

We rely on your consent to send marketing emails you have chosen to receive. You can withdraw that consent at any time.

Meeting legal requirements

We process information where necessary to comply with legal obligations, including applicable accounting, tax and regulatory requirements.

Handling disputes and protecting our rights

We rely on our legitimate interests in establishing, exercising or defending legal claims.

Where we rely on legitimate interests, we consider the effect on your rights and interests before processing your information.

4. Marketing communications

Submitting an enquiry does not automatically subscribe you to marketing emails.

If you opt in to receive news or promotional emails, you can unsubscribe using the link in any marketing email or by contacting info@addisonminingservices.com.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

We may retain a limited record of your contact details and opt-out preference to ensure we respect your choice.

5. Who we share information with

We do not sell your personal information.

Where necessary for the purposes described in this policy, we may share information with:

  • Wix, which provides our website hosting and website platform.

  • Providers of email, IT support, secure storage and other business systems.

  • Consultants or associates involved in responding to your enquiry or delivering the services you request.

  • Professional advisers, including accountants, legal advisers and insurers.

  • Regulators, public authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.

We limit access to information to those who need it. Where a provider processes personal information on our behalf, we put appropriate data protection arrangements in place.

6. International transfers

Some of our service providers may store or access personal information outside the United Kingdom.

[Before publication, identify the relevant providers and countries, and describe the safeguards actually used for these transfers. These may include UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum. Confirm the arrangements rather than listing mechanisms that have not been checked.]

You can contact info@addisonminingservices.com for information about the safeguards relevant to your personal information and how to obtain a copy.

7. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected.

We determine retention periods using the following criteria:

  • Enquiries and correspondence: the time needed to respond, complete relevant follow-up and resolve any outstanding issues.

  • Client and project records: the duration of the relationship or project, together with any period needed to meet contractual, legal, insurance or professional record-keeping requirements.

  • Financial records: the applicable statutory accounting and tax retention requirements.

  • Marketing records: while your subscription remains active, subject to periodic review.

  • Opt-out records: the period needed to ensure we continue to respect your marketing preferences.

  • Technical and cookie information: the purpose of the information and the retention or expiry periods explained in our cookie information.

Information may be retained for longer where necessary to meet a legal obligation or deal with an ongoing dispute. When it is no longer needed, we securely delete or anonymise it.

8. Cookies and similar technologies

Our website uses cookies and similar technologies. Some are necessary for the website to function securely and remember your privacy choices.

Where we use optional cookies, we explain their purposes and provide choices through our cookie settings. We obtain consent before using technologies that require it.

You can accept or reject optional cookies and change your choices through the website’s cookie settings. Rejecting optional cookies does not prevent you from submitting an enquiry.

Our cookie information explains the technologies used, their purposes, providers and expiry periods.

You can also manage cookies through your browser settings, although blocking necessary cookies may affect how the website works.

9. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include restricting access to people who need the information to perform their work and using appropriate security controls for the systems we use.

10. Your data protection rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your information.

  • Ask us to restrict how we use your information.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, email info@addisonminingservices.com.

We normally respond within one month. Where the law allows additional time, we will explain why. We may need to verify your identity before responding. Requests are normally free of charge.

11. Providing your information

You are not generally legally required to provide information when making an enquiry. However, if you do not provide sufficient contact details or information about your request, we may be unable to respond or provide the service you need.

Where information is required for a contract or by law, we will explain this when we collect it.

12. Automated decisions

We do not use your personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.

13. External websites

Our website contains links to other websites, including LinkedIn. Those organisations are responsible for their own use of personal information. Please read their privacy notices when visiting their websites.

14. Complaints

If you have concerns about how we handle your information, please contact info@addisonminingservices.com so we can investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. You do not have to contact us first.

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

15. Changes to this policy

We review this policy and update it when our practices or legal requirements change. The latest version will be published on this page with its updated date.

Where required, we will inform you directly of significant changes or new uses of your personal information.

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